Usage of internet in households and by individuals, detailed data, Slovenia, 2021

69% of individuals used the websites of public authorities for private purposes

In the first quarter of 2021, 69% of 16–74-year-olds answered that they had used the public authorities’ websites or mobile apps in the last 12 months. More than a third (38%) submitted completed forms online through them, 87% more than in the same period of 2019 before the COVID-19 epidemic.

  • 3 December 2021 at 10:30
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  • final data
In the first quarter of 2021, 89% of individuals aged 16–74 years used the Internet. There were 90% Internet users in the last 12 months (88% in 2020).
The share of Internet users in the last 12 months was the highest among 35–44-year-olds (99%), followed by 16–24-year-olds (98%), 25–34-year-olds and 45–54-year-olds (97%), 55–64-year-olds (84%) and 65–74-year-olds (64%).

Websites of public authorities used by 32% more 16–74-year-olds than in the period before the COVID-19 epidemic

In the Digital Compass for the EU’s Digital Decade, the European Commission has set itself the goal of making all key public services available online by 2030. In the first quarter of 2021, 69% of individuals in Slovenia aged 16–74 years (67% in 2020) answered that they had used the websites or mobile apps of public authorities (e-government) for private purposes in the last 12 months (April 2020 – March 2021). Examples of public authorities’ in Slovenia could be websites or mobile apps of libraries, educational institutions (schools, faculties), health care institutions, social work centres, ministries, administrative units or web portals such as zVEM, eUprava, eDavki, etc.



57% of individuals searched for or obtained various information from the websites or portals of public authorities in the last 12 months. 32% obtained, downloaded or printed official forms, 26% accessed own personal data that are stored by public authorities and 38% submitted completed forms online via public authorities’ websites or mobile apps.

The COVID-19 epidemic has not only affected our ways of communication and shopping, but has also changed our way of making contacts with the public authorities. In 2019, i.e. before COVID-19, 53% of individuals used the websites or mobile apps of public authorities (e-government) in the same period. 45% of them obtained various information, 27% obtained, downloaded or printed official forms and 21% submitted completed forms online via public authorities’ websites or mobile apps.

More than a third of 16–74-year-olds submitted completed forms online

Official electronic forms can be submitted through websites or mobile apps of public authorities, e.g. eUprava web portal, which allows individuals to submit them at any time without the need to physically visit the appropriate authorities.

In the first quarter of 2021, 823,150 individuals aged 16–74 years (52%) answered that they had to submit official forms in either paper or electronic form in the last 12 months. Most of them (69%) were among 35–44-year-olds.

73% of those who had to submit official forms submitted them in electronic form via public authorities’ websites. The share was the highest among 35–44 and 45–54-year-olds (77%).

The remaining 225,150 (27%) individuals had not submitted an official form in electronic form via public authorities’ websites. 25% of them stated that the reason for not submitting an official form in electronic form was that they lacked electronic certificate or had problems when using it, 14% answered that there was no such online service available for them to submit electronic form online, 11% of them did not know that the form could have been submitted in electronic form, 9% that they lack skills or knowledge, 8% had concerns about protection and security of personal data, and 39% answered that they did not do this due to other reasons.



Prior to the declaration of the epidemic, 35% of 16–74-year-olds had to submit an official form to one of the public authorities in electronic or paper form in the same period in 2019. 59% of them had submitted the electronic form via their websites and 41% had not submitted an official form via public authorities’ websites. The most frequently stated reasons for not submitting electronic forms were that there was no such online service available for them to submit electronic form online (31%), 18% had concerns about protection and security of personal data and 39% due to other reasons.

Almost a half of the users of public authorities' websites visited the eUprava portal

In the first quarter of 2021, around 524,000 or 33% of 16–74-year-olds visited the eUprava web portal in the last 12 months. This is 48% of the users of public authorities’ websites. Most of them (32%) used the eUprava portal for submitting an electronic application or form.

62% of the users of websites of public authorities visited the portals of other public authorities, such as eDavki for taxes, eVEM/SPOT for doing business with the central government, eZdravje/zVEM for e-health services, eVŠ for electronic services for students, ZPIZ for pension and disability insurance contributions, the Employment Service of Slovenia, OPSI (Open Data of Slovenia).

More than a third of 16–74-year-olds have their own digital certificate

When submitting certain electronic applications or forms on the websites of public authorities, various electronic identification procedures are used to login, such as qualified digital certificate, e.g. AC NLB, HALCOM-CA, POŠTA®CA, SIGEN-CA or smsPASS mobile identity. In the first quarter of 2021, 34% of individuals had their own digital certificate, in either electronic of physical form. Most digital certificate owners were among 35–44-year-olds (49%) and the fewest among 65–74-year-olds (14%).

Internet banking services were the most frequently used among owners of digital certificate Individuals (71%), followed by eDavki (51%) and eUprava web portal (38%).

56% of 16–74-year-olds answered that they do not have a digital certificate. The share of individuals who did not have a digital certificate was the highest among 16–24-year-olds (74%). Individuals without a digital certificate most frequently stated that they do not have it because they do not need it (51%) and that they never heard of it (19%). 38% of 16–24-year-olds had never heard of digital certificate, which was the highest share amongst all age groups.


More data for 2021 in the SiStat Database

More detailed data about the purposes of the Internet usage, about the usage of e-government services, about the extent, reasons and problems when purchasing online, about protection of personal data on the Internet, smartphone usage, dealing with untrue or doubtful information or content on news websites or social media, etc., for 2021 are available in the SiStat Database.
METHODOLOGICAL NOTE
The survey is co-financed by the European Commission. However, the European Commission accepts no responsibility or liability whatsoever with regard to the material published in this document.



When making use of the data and information of the Statistical Office of the Republic of Slovenia, always add: "Source: SURS". More: Copyright.