Usage of internet in households and by individuals, Slovenia, 2020
Development of digital society in Slovenia during the pandemic
In the first quarter of 2020, 87% of individuals aged 16–74 years regularly used the Internet; three quarters several times during the day. 67% participated in social networks, and 58% obtained health information on the Internet. 14% used smart home appliances and digital assistants.
The share of regular Internet users was also in 2020 the lowest among 65–74-year-olds; 51% (47% in 2019). 44% of 65–74-year-olds had never used the Internet (47% in 2019).
The importance of the Internet for communication and as the source for information is increasing
In the first quarter of 2020, 67% of 16–74–years-old participated in social media where they e.g. sent messages, published pictures on Snapchat, Facebook, Instagram, TikTok (52% in 2019). 60% used instant messaging where they exchanged messages via applications such as Viber, WhatsApp, Skype, Messenger, Snapchat (49% in 2019) and 52% made calls or video calls via the Internet (42% in 2019).
77% of 16–74-years-olds searched for information about goods or services over the Internet (70% in 2019) and 71% read online news sites, newspapers or news magazines (63% in 2019).
36% watched Internet streamed TV from TV broadcasters’ live or catch-up, e.g. NEO, TVin, EON, tv2go, RTVSlo, and 22% watched video content (e.g. movies or series) on demand from commercial services, e.g. Netflix, HBO GO, Pickbox.
30% of 16–74-year-olds used the Internet for education (23% in 2019). 9% did an online course (5% in 2019) and 26% used online learning material (e.g. audio-visual materials, electronic textbooks, online learning software) (20% in 2019). Online learning material was used by 60% of 16–24-year-olds (51% in 2019).
A quarter of 16–74-year-olds made an appointment with a practitioner via a web form
Increase in the usage of the websites and services of public authorities (e-government)
19% of 16–74-year-olds answered that they had to submit official forms in the last 12 months but they had not done it via websites of public authorities. Of these 32% stated as a reason that they did not have an electronic certificate (required for using the services) or that they experienced problems when using it. 17% answered that there was no such online service available, 16% did not have required skills or knowledge and 14% had concerns about protection and security of personal data. 10% answered that another person submitted an official form on their behalf.
The usage of smart devices and systems: from a smart watch to digital assistants
63% of individuals aged 16–74-year-olds had already used smart devices or systems (internet-connected devices or systems).
14% of 16–74-year-olds used a virtual assistant in the form of an application (app) or a smart speaker, e.g. Apple Siri, Amazon Alexa, Telekom Neo. The same share used smart home appliances, e.g. robot vacuums, smart fridges. 10% used smart solutions for energy management in a home, e.g. smart thermostat, lights, smart sockets or other such solutions, and 6% smart security solutions for home, e.g. smart security systems, cameras, smoke detectors, door looks.
26% of 16–74-year-olds used smart watches, bracelets, wireless handsets, 9% used smart devices for monitoring blood pressure, sugar level, body weight (e.g. smart scales) or other internet-connected devices for health and medical care, e.g. smart toothbrush, Telekom service E-oskrba. 6% used cars with built-in wireless Internet connections and 3% smart toys such as robot toys (including educational toys) or dolls.
41% of 16–74-year-olds used internet-connected smart TV or television connected via Chromecast, 30% speakers connected with Bluetooth, home audio system, 11% internet-connected game console and 6% internet-connected smart speakers that enable voice control (e.g. Amazon Echo, Google Home).