Usage of internet in households and by individuals, Slovenia, 2020

Development of digital society in Slovenia during the pandemic

In the first quarter of 2020, 87% of individuals aged 16–74 years regularly used the Internet; three quarters several times during the day. 67% participated in social networks, and 58% obtained health information on the Internet. 14% used smart home appliances and digital assistants.    

  • 8 October 2020 at 10:30
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  • final data
Digitisation enables new ways of communication, education, shopping, having fun and performing various activities over the Internet. In the time of the pandemic, when social distance is crucial for limiting infections, technologies that allow access to information, to carry out various activities and keep us in touch with our loved ones are more important than ever. 

In the first quarter of 2020, 87% of individuals aged 16–74 years regularly used the Internet (83% in 2019). 76% of 16–74-year-olds used the Internet every day or almost every day (74% in 2019) and 75% several times during the day (69% in 2019). 11% of 16–74-year-olds had never used the Internet (13% in 2019).

The share of regular Internet users was also in 2020 the lowest among 65–74-year-olds; 51% (47% in 2019). 44% of 65–74-year-olds had never used the Internet (47% in 2019). 



The importance of the Internet for communication and as the source for information is increasing

In the first quarter of 2020, 67% of 16–74–years-old participated in social media where they e.g. sent messages, published pictures on Snapchat, Facebook, Instagram, TikTok (52% in 2019). 60% used instant messaging where they exchanged messages via applications such as Viber, WhatsApp, Skype, Messenger, Snapchat (49% in 2019) and 52% made calls or video calls via the Internet (42% in 2019).

77% of 16–74-years-olds searched for information about goods or services over the Internet (70% in 2019) and 71% read online news sites, newspapers or news magazines (63% in 2019).

36% watched Internet streamed TV from TV broadcasters’ live or catch-up, e.g. NEO, TVin, EON, tv2go, RTVSlo, and 22% watched video content (e.g. movies or series) on demand from commercial services, e.g. Netflix, HBO GO, Pickbox.

30% of 16–74-year-olds used the Internet for education (23% in 2019). 9% did an online course (5% in 2019) and 26% used online learning material (e.g. audio-visual materials, electronic textbooks, online learning software) (20% in 2019). Online learning material was used by 60% of 16–24-year-olds (51% in 2019).


A quarter of 16–74-year-olds made an appointment with a practitioner via a web form

The Internet is an important source for obtaining health information, and at the same time, it makes possible to carry out various health related activities. In the first quarter of 2020, 58% of 16–74-year-olds searched for information about health on the Internet (48% in 2019); to the largest extent individuals aged 25–34 years (72%) and to the smallest extent individuals aged 65–74 years (30%). 

25% of 16–74-year-olds made an appointment with a practitioner via a web form: 19% an appointment with a practitioner in the hospital (e.g. via the eNaročanje application) and 13% with a chosen (family) practitioner. 6% accessed personal medical documentation, e.g. via the zVEM portal, electronic medical data, e-prescriptions, e-referrals. 10% used other medical services, e.g. getting a prescription or a consultation with a practitioner over the Internet instead of having to go to the hospital or visit a doctor.



Increase in the usage of the websites and services of public authorities (e-government)

The purpose of e-government is to facilitate access to information and communication between individuals and public authorities and providing the possibility to carry out various procedures via the Internet without the need for physical visits to the relevant authorities, which is essential at the time when personal contacts should be limited. 67% of 16–74-year-olds used the websites of public authorities (e-government) in the last 12 months (53% in 2019). 56% obtained information from public authorities’ websites (45% in 2019), 32% obtained official forms (27% in 2019) and 32% submitted completed official forms online (21% in 2019). Completed official forms were submitted online by 34% of 16–24-year-olds, 41% of 25–34-year-olds, 44% of 35–44-year-olds, 35% of 45–54-year-olds, 22% of 55–64-year-olds and 11% of 65–74-year-olds.

19% of 16–74-year-olds answered that they had to submit official forms in the last 12 months but they had not done it via websites of public authorities. Of these 32% stated as a reason that they did not have an electronic certificate (required for using the services) or that they experienced problems when using it. 17% answered that there was no such online service available, 16% did not have required skills or knowledge and 14% had concerns about protection and security of personal data. 10% answered that another person submitted an official form on their behalf.


The usage of smart devices and systems: from a smart watch to digital assistants
More and more devices that we use every day can be connected to the Internet – so-called smart devices or systems. They allow the usage of services such as remote control of devices, adaptation of settings, providing instructions to perform tasks and receiving feedback. 

63% of individuals aged 16–74-year-olds had already used smart devices or systems (internet-connected devices or systems).

14% of 16–74-year-olds used a virtual assistant in the form of an application (app) or a smart speaker, e.g. Apple Siri, Amazon Alexa, Telekom Neo. The same share used smart home appliances, e.g. robot vacuums, smart fridges. 10% used smart solutions for energy management in a home, e.g. smart thermostat, lights, smart sockets or other such solutions, and 6% smart security solutions for home, e.g. smart security systems, cameras, smoke detectors, door looks. 

26% of 16–74-year-olds used smart watches, bracelets, wireless handsets, 9% used smart devices for monitoring blood pressure, sugar level, body weight (e.g. smart scales) or other internet-connected devices for health and medical care, e.g. smart toothbrush, Telekom service E-oskrba. 6% used cars with built-in wireless Internet connections and 3% smart toys such as robot toys (including educational toys) or dolls.

41% of 16–74-year-olds used internet-connected smart TV or television connected via Chromecast, 30% speakers connected with Bluetooth, home audio system, 11% internet-connected game console and 6% internet-connected smart speakers that enable voice control (e.g. Amazon Echo, Google Home).
METHODOLOGICAL NOTE
The survey was partly funded in the framework of the technical support activities (studies, evaluations and other bases, analysis, strategic programming documents) under the Operational Program for the Implementation of the EU Cohesion Policy in the period 2014–2020 for the goal of investments in growth and jobs, which is co-funded by the European Union Cohesion Fund and the Republic of Slovenia.
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