Usage of internet in households and by individuals, detailed data, Slovenia, 2019

The usage of websites or portals of public authorities for private purposes in the last 12 months

In the first quarter of 2019, 53% of individuals aged 16–74 years used the websites or portals of public authorities in the last 12 months. 21% of them submitted completed forms online in this period.

  • 12/3/2019
  • |
  • final data
The Internet has enabled the digitalisation of public administration and the development of e-government, where public institutions provide to enterprises and to citizens on their websites various services. Public institutions such as libraries, kindergartens, educational institutions (schools, universities), health institutions, centres for social work, ministries, administrative units, municipalities and web portals like zVEM (e.g. eNAPOTNICE), eUprava provide in this way to the users faster access to required information and faster and easier electronic execution of various procedures. To what extent did individuals aged 16–74 years use in the first quarter of 2019 the services of e-government in the period of the last 12 months for private purposes? 

In the first quarter of 2019, 84% of individuals aged 16–74 years used the Internet in the last 12 months. The usage was the highest among 16–24-year-olds and 25–34-year-olds (99%), 95% among 35–44-year-olds, 90% among 45–54-year-olds, 71% among 55–64-year-olds and the lowest among 65–74-year-olds (48%).


More than half of 16–74-year-olds used the services of e-government

In the first quarter of 2019, 53% of individuals aged 16–74 years used the websites or portals of public authorities (e-government) in the last 12 months. E-government services were the most often used by 35–44-year-olds (69%), followed by 16–24-year-olds (66%), 25–34-year-olds (64%), 45–54-year-olds (54%) and 55–64-year olds (41%). The usage of these services was the lowest among 65–74-year-olds with 23%.



45% of 16–74-year-olds obtained various information from the websites or portals of public authorities in the last 12 months and 27% obtained, downloaded or printed official forms. 



More than a fifth of 16–74-year-olds submitted completed forms online

Through the websites or portals of public authorities, e.g. eUprava web portal, official electronic forms can be submitted without the need to physically visit the appropriate authorities. 

In the first quarter of 2019, 21% of 16–74-year-olds submitted completed forms online in the last 12 months via public authorities’ websites or portals. Regarding the age of the individuals, completed forms were submitted online via the websites or portals of public authorities by 33% of 35–44-year-olds, 22% of 25–34-year-olds, 21% of 16–24-year-olds, 20% of 45–54-year-olds, 16% of 55–64-year-olds and 9% of 65–74-year-olds.



63% of individuals aged 16–74 years who used the Internet in the last 12 months and 16% of 16–74-year-olds who did not use the Internet in this period did not submit completed forms online. 

15% of individuals aged 16–74 years had to submit official forms in the last 12 months to public authorities but did not do that via public authorities’ websites or portals due to various reasons (around 220,000 individuals). As regards individuals who had to submit official forms in the last 12 months to public authorities but did not do that online, 31% of them stated in the first quarter of 2019 as a reason that there was no such online service available for them to submit electronic form online, 18% had concerns about protection and security of personal data, 11% answered that another person did it on their behalf, e.g. relative or family member, 10% that they lack skills or knowledge, e.g. the usage of the website is too complicated. 39% answered that they did not do this due to other reasons.   


Username and password most often used electronic identification procedures when using public authorities’ websites or portals  

When using online services of any public authorities, various electronic identification procedures are used to ensure and verify the identity of the individuals.

The users of the websites or portals of public authorities in the last 12 months (53% of individuals aged 16–74 years) most often used username and password (58%) as electronic identification procedure. 43% used electronic identification certificate and 14% a security token via mobile phone smsPASS. 

15% of individuals aged 16–74 years who used the websites or portals of public authorities used SI-PASS service for online login and e-signature, e.g. when using the eUprava web portal. 

24% of 16–74-year-olds who used the websites or portals of public authorities in the last 12 months did not use any electronic identification procedure. 

40% of individuals aged 16–74 years who used the Internet in the last 12 months had their own electronic identification certificate in the first quarter of 2019 and 15% had a security token via mobile phone smsPASS.


Electronic identification procedures most often used when using the E-davki web portal

76% of 16–74-year-olds who used the service of e-government in the last 12 months in doing so also used various electronic identification procedures, e.g. electronic identification certificate, smsPASS.

35% of them used them when using the E-davki web portal, 26% when using health websites (e.g. eNAROČANJE), 21% when using the eUprava web portal, 18% when using educational websites (e.g. eVŠ, electronic services for students), 13% when using judicial websites (e.g. land register), and 7% when using the E-ZPIZ web portal.

The most common reason for the usage of electronic identification procedures when using the websites or portals of public authorities was with 65% the fact that the usage was obligatory. 37% used them because they are easy to use and 31% because they enable security and the same percentage because they are easy to obtain. 


More data for 2019 in the SiStat Database 

METHODOLOGICAL NOTE
The survey was partly funded in the framework of the technical support activities (studies, evaluations and other bases, analyses, strategic programming documents) under the Operational Program for the Implementation of the EU Cohesion Policy in the 2014–2020 period for the goal of investments in growth and jobs, which is co-funded by the European Union Cohesion Fund and the Republic of Slovenia.
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