Usage of internet in households and by individuals, detailed data, 2022
Almost three quarters of residents used websites or apps of public authorities for private purposes
Between May 2021 and April 2022, 73% of residents used websites or apps of public authorities for private purposes. Almost half of them (46%) accessed personal information stored by public authorities through them. 65% of users of these services had no problems using them.
Digitization of public services is one of the main goals set by the European Commission in the Digital Compass for the EU's Digital Decade. By 2030, all key services of public authorities should be accessible via the Internet.
In the last 12 months before interviewing (May 2021 – April 2022), 90% of 16–74-year-olds (hereinafter: residents) used the Internet. During this period, 73% of residents used websites or apps of public authorities for private purposes. The share was the highest in the 25–34 age group (89%), and the lowest among the 65–74-year-olds (41%).
Almost half accessed own personal information
Several public authorities allow various private activities to be carried out online without the need to physically visit their offices. Examples of such websites or apps of public authorities are zVEM, eUprava, eDavki, gov.si, e-Sodstvo, eZPIZ, COBISS, etc., where you can submit forms, obtain certificates or access own personal information.
46% of residents accessed own personal information on websites or apps of public authorities, e.g. information regarding years of service (eZPIZ), heath (zVEM – e-prescriptions, e-referrals), data on the eUprava portal (personal documents, submitted applications), education (student information system). 43% obtained information, e.g. general information about contacts, opening hours, services provided by public authorities, and 22% accessed publicly available information from public databases or registers, e.g. information about availability of books in public libraries, cadastral registers, spatial data, Open Data of Slovenia portal.
Almost half downloaded or printed official forms
48% of residents downloaded or printed official forms from a website or app of public authorities, e.g. application for rights or benefits from public funds, EU digital COVID certificate (DCP) or certificate of testing (HAG/PCR), certificate of enrolment in college.
39% of residents made an appointment or reservation via a website or app with public authorities, e.g. a book in a public library via COBISS, appointment with the doctor via eNaročanje.
42% of residents received an official document via own account on a website or app of public authorities, e.g. e-referral, digital COVID certificate (DCP), notification of the status of the application submitted via the eUprava portal.
A third of young people submitted requests or claims online
More than a fifth (22%) of residents submitted requests or claims on the websites or apps of public authorities in the last 12 months before interviewing. The share was the highest among 16-24-year-olds (33%).
14% of residents requested benefits or entitlements, e.g. social assistance, enrolment in schools, state scholarship, child allowance, kindergarten subsidy. 11% requested official documents or certificates, e.g. citizenship, graduation, birth, death, residence certificates, police or criminal records. 1% made other requests, complaints or claims, e.g. report theft or violence to the police, inspectorate.
A sixth of Internet users submitted a tax declaration or an objection online
Residents' need for interaction with public authorities varies, but most of them have to submit an annual income tax declaration. In Slovenia, most taxpayers receive an informative income tax calculation from the financial administration, while the remaining taxpayers must file a tax declaration also known as income tax assessment. Half (49%) of Internet users in the last 12 months before interviewing already received and accepted prepared informative calculation by the financial administration. 16% submitted a tax declaration or an objection against received informative calculation via the eDavki portal, while 7% submitted the tax declaration or an objection in paper form. In 8% of cases, someone else submitted the tax declaration for them. A fifth of them (19%) did not submit the declaration because of other reasons, e.g. not subject to income tax.
More than a third of users encountered problems
More than a third (35%) of users of public authorities' websites or apps encountered problems when using them. 16–24-year-olds had the most problems when using them (40%) and 35–44-, 55–64- and 65–74-year-olds the least (33% each).
14% of users experienced technical problems when using website or app, e.g. long loading, unresponsiveness, 13% had problems in using the electronic signature or electronic identification (eID), e.g. digital certificate, smsPASS, and 12% had problems because it was difficult to use, e.g. not user-friendly, the wording was not clear. 4% were not able to access the services on smartphone or tablet and 3% were not able to pay via the website or app, e.g. due to lack of access to the payment methods required. 5% had other problems.
65% of users of public authorities’ websites or apps had no problems using them.
Tables with the latest data on usage of public authorities’ websites or apps, handling with ICT devices and usage of mobile phone, for the first time also by statistical regions, are available in the SiStat Database.